Recent Changes (as of: 9/1/2020)
As of September 1st, 2020, we're making a few changes to our original cPanel Partner Certification Program's expiration schedule to make things easier to understand and less stressful for Partners in the future. The content on this page has been updated to reflect this, but if you're just looking for a quick synopsis, here's the highlights:
- Beginning September 1, 2020, all 2019 Certifications will be extended for an additional year and will be valid until the end of 2021.
- Starting January 1, 2021, new Certifications will be valid for one calendar year from initial confirmed eligibility.
- When existing certifications are renewed, the expiration date will be extended one full calendar year from the original eligibility date. For example, renewing your certificate would push an expiration date of November 15, 2021, to November 15, 2022.
Frequently Asked Questions
What is the cPanel Certified Partner Program? (cPCP)
cPanel® has introduced a program for its PartnerNOC companies to help shine a light on those Partners that have gone the extra mile to ensure that their employees and support staff have been trained to sell and support cPanel & WHM® software. To showcase these organizations, we're announcing a new cPanel Certified Partner status. This will give Partners an opportunity to acquire a new form of esteemed accreditation, displayed prominently alongside their company's name in our Partner Directory. cPanel Certified Partners will receive a certificate and high-resolution, digital badge to represent their new status. These Partners will also have their support requests automatically escalated to our entirely new Ultra Priority Technical Support queue.
How can my company participate?
Partners will be considered cPanel Certified Partners after a defined number of their employees successfully achieve cPanel University certifications in all three of the following certification tiers:
cPanel Sales Professional(CPSP)
The cPanel Sales Professional certification track covers the features, benefits, and elemental usage of cPanel & WHM, providing individuals with the skills and knowledge needed to effectively and responsibly sell cPanel & WHM licenses to your customers.This should be the first certification to acquire on your way to helping your company to become a cPanel Certified Partner.
The cPanel Professional certification track is the first step in building a fundamental understanding of cPanel from an end-user perspective. It is designed to test your knowledge of essential internet technologies and their application through the use of the cPanel interface.This should be the second certification to acquire on your way to helping your company to become a cPanel Certified Partner.
The WHM Administrator certification track will test your knowledge of service administration within a WHM server interface environment, covering web server setup, email troubleshooting, custom DNS configurations, MySQL administration,and more.This is the last of the required certifications to acquire to help your company become a cPanel Certified Partner, but continue on to the CWSA certification tier to build your administration knowledge even further!
How many certified employees are needed for a Partner to achieve Certified status?
We have tailored this program for cPanel Partners to prepare all support teams to provide the best support to all cPanel & WHM users. The number of employees that will need to pass certification in the above three certification courses is directly related to the number of cPanel licenses attributed to the Partner. The following chart can be used to identify your company's requirement:
|Certified Employees Required||cPanel License Range|
|1||0 – 49 Licenses|
|2||50 – 2,999 Licenses|
|3||3,000 – 3,999 Licenses|
|4||4,000 – 4,999 Licenses|
|5||5,000 – 5,999 Licenses|
|6||6,000 – 6,999 Licenses|
|7||7,000 – 7,999 Licenses|
|8||8,000 – 8,999 Licenses|
|9||9,000 – 9,999 Licenses|
|10||10,000 – 11,999 Licenses|
|11||12,000 – 13,999 Licenses|
|12||14,000 – 15,999 Licenses|
|+1 Employee required for each additional 2000 licenses.|
How long does certification last?
Beginning September 1, 2020, all 2019 Certifications will be extended for an additional year and will be valid until the end of 2021. Starting January 1, 2021, new Certifications will be valid for one calendar year from initial confirmed eligibility. When existing certifications are renewed, the expiration date will be extended one full calendar year from the original eligibility date. For example, renewing your certificate would push an expiration date of November 15, 2021, to November 15, 2022.
|Certification Achieved||Final Expiration Date||Badge Year
|Any date in 2019||12/31/2021||2020|
|Any date in 2020||12/31/2021||2021|
|Any date in 2021+||One year from date achieved||N/A|
We advise all cPanel Partners that currently have an active certified status to ensure that they begin planning for their renewal well in advance of 12/31/2021 so that they can continue maintaining their status and associated benefits into 2022.