Frequently Asked Questions
What is the cPanel Certified Partner Program? (cPCP)
The cPanel Certified Partner program shines a light on those Partners that have gone the extra mile to ensure that their support staff have been trained to support the cPanel & WHM® software. This will give Partners an opportunity to acquire a form of esteemed accreditation, displayed prominently alongside their company's name in our Partner Directory. cPanel Certified Partners will receive a certificate and high-resolution, digital badge to represent their new status. These Partners will also have their support requests automatically escalated to our Ultra Priority Technical Support queue.
How can my company participate?
Starting July 1st, 2022 at midnight CST, Partners will be considered cPanel Certified Partners after a defined number of their employees successfully complete the legacy or new certification requirements, or even a mix of both.
|Legacy Requirements||New Requirements|
|Active Dates||Now to January 1st, 2023||July 1st, 2022 and beyond|
When do the legacy requirements end and new requirements begin?
Individual users will be able to become qualified using either the legacy or new requirements starting on July 1st, 2022, at midnight CDT. The legacy requirements will be phased out starting January 1st, 2023 at midnight CST.
|Before July 1st 2022||Between July 1st 2022 and January 1st 2023||January 1st 2023 and beyond|
|Legacy requirements only||Either legacy or new requirements||New requirements only|
How many certified employees are needed for a Partner to achieve Certified status?
We have tailored this program for cPanel Partners to prepare all support teams to provide the best support to all cPanel & WHM users. The number of employees that will need to pass certification requirements is directly related to the number of cPanel licenses attributed to the Partner. The following chart can be used to identify your company's requirement:
|Certified Employees Required||cPanel License Range|
|1||0 – 49 Licenses|
|2||50 – 2,999 Licenses|
|3||3,000 – 3,999 Licenses|
|4||4,000 – 4,999 Licenses|
|5||5,000 – 5,999 Licenses|
|6||6,000 – 6,999 Licenses|
|7||7,000 – 7,999 Licenses|
|8||8,000 – 8,999 Licenses|
|9||9,000 – 9,999 Licenses|
|10||10,000 – 11,999 Licenses|
|11||12,000 – 13,999 Licenses|
|12||14,000 – 15,999 Licenses|
|+1 Employee required for each additional 2000 licenses.|
How long does certification last?
New Certifications will be valid for one calendar year from initial confirmed eligibility. When existing certifications are renewed, the expiration date will be extended one full calendar year. For example, renewing your certificate would push an expiration date of November 15, 2021, to November 15, 2022.