Frequently Asked Questions
What is the cPanel Certified Partner Program? (cPCP)
cPanel® is introducing a new program for its PartnerNOC companies to help shine a light on those Partners that have gone the extra mile to ensure that their employees and support staff have been trained to sell and support cPanel & WHM® software. To showcase these organizations, we're announcing a new cPanel Certified Partner status. This will give Partners an opportunity to acquire a new form of esteemed accreditation, displayed prominently alongside their company's name in our Partner Directory. cPanel Certified Partners will receive a certificate and high-resolution, digital badge to represent their new status. These Partners will also have their support requests automatically escalated to our entirely new Ultra Priority Technical Support queue.
How can my company participate?
Partners will be considered cPanel Certified Partners after a defined number of their employees successfully achieve cPanel University certifications in all three of the following certification tiers:
cPanel Sales Professional(CPSP)
The cPanel Sales Professional certification track covers the features, benefits, and elemental usage of cPanel & WHM, providing individuals with the skills and knowledge needed to effectively and responsibly sell cPanel & WHM licenses to your customers.This should be the first certification to acquire on your way to helping your company to become a cPanel Certified Partner.
The cPanel Professional certification track is the first step in building a fundamental understanding of cPanel from an end-user perspective. It is designed to test your knowledge of essential internet technologies and their application through the use of the cPanel interface.This should be the second certification to acquire on your way to helping your company to become a cPanel Certified Partner.
The WHM Administrator certification track will test your knowledge of service administration within a WHM server interface environment, covering web server setup, email troubleshooting, custom DNS configurations, MySQL administration,and more.This is the last of the required certifications to acquire to help your company become a cPanel Certified Partner, but continue on to the CWSA certification tier to build your administration knowledge even further!
How many certified employees are needed for a Partner to achieve Certified status?
We have tailored this program for cPanel Partners to prepare all support teams to provide the best support to all cPanel & WHM users. The number of employees that will need to pass certification in the above three certification courses is directly related to the number of cPanel licenses attributed to the Partner. The following chart can be used to identify your company's requirement:
|Certified Employees Required||cPanel License Range|
|1||0 – 49 Licenses|
|2||50 – 2,999 Licenses|
|3||3,000 – 3,999 Licenses|
|4||4,000 – 4,999 Licenses|
|5||5,000 – 5,999 Licenses|
|6||6,000 – 6,999 Licenses|
|7||7,000 – 7,999 Licenses|
|8||8,000 – 8,999 Licenses|
|9||9,000 – 9,999 Licenses|
|10||10,000 – 11,999 Licenses|
|11||12,000 – 13,999 Licenses|
|12||14,000 – 15,999 Licenses|
|+1 Employee required for each additional 2000 licenses.|
How long does certification last?
Certification begins the day you reach the required number of certified employees and lasts through January 31st the following year. Certifications for 2020 can be earned as early as September 1st, 2019 and will remain valid until January 31st, 2021. Similarly, Certifications for 2021 will be available to be earned in September 2020, and will be valid through January 31st, 2022.
|First Certification Day||Last Certification Day||Expiration Date||Badge Received