Frequently Asked Questions
What is the cPanel Certified Partner Program? (cPCP)
The cPanel Certified Partner program shines a light on those Partners that have gone the extra mile to ensure that their support staff have been trained to support the cPanel & WHM® software. This will give Partners an opportunity to acquire a form of esteemed accreditation, displayed prominently alongside their company's name in our Partner Directory. cPanel Certified Partners will receive a certificate and high-resolution, digital badge to represent their new status. These Partners will also have their support requests automatically escalated to our Ultra Priority Technical Support queue.
How can my company participate?
Partners will be considered cPanel Certified Partners after a defined number of their employees successfully complete the cPanel Certified Partner Accreditation.
|Exam||Course tiers covered in the exam|
|cPanel Certified Partner Accreditation (CPCP)|
How many certified employees are needed for a Partner to achieve Certified status?
We have tailored this program for cPanel Partners to prepare all support teams to provide the best support to all cPanel & WHM users. The number of employees that will need to pass certification requirements is directly related to the number of cPanel licenses attributed to the Partner. The following chart can be used to identify your company's requirement:
|Certified Employees Required||cPanel License Range|
|1||0 – 49 Licenses|
|2||50 – 2,999 Licenses|
|3||3,000 – 3,999 Licenses|
|4||4,000 – 4,999 Licenses|
|5||5,000 – 5,999 Licenses|
|6||6,000 – 6,999 Licenses|
|7||7,000 – 7,999 Licenses|
|8||8,000 – 8,999 Licenses|
|9||9,000 – 9,999 Licenses|
|10||10,000 – 11,999 Licenses|
|11||12,000 – 13,999 Licenses|
|12||14,000 – 15,999 Licenses|
|+1 Employee required for each additional 2000 licenses.|
How long does certification last?
New Certifications will be valid for one calendar year from initial confirmed eligibility. When existing certifications are renewed, the expiration date will be extended one full calendar year. For example, renewing your certificate would push an expiration date of November 15, 2021, to November 15, 2022.